Customer Testimonials
Ron in the service department was awesome. Took the time to understand my needs and ensure I had a positive experience.
Fabulous experience Very polite, communicative and accommodating. Good job on repairs!
I had a really amazing experience helping my 19yo daughter purchase her “dream” Jeep Wrangler. We had been looking for about a month. Gallatin Nissan had the best used Jeep prices for at least 100 miles in any direction. All the Jeeps they had in inventory were listed as a good deal or great deal on CarGurus and other sites. I called and was connected to Austin on Thursday and Friday evening we had an appointment to test drive their Jeep inventory. The entire process was very easy. Zero-pressure sales tactics. I outlined my expectations in the beginning. Austin and the ... Read More Google - Nov 7, 2026
Roderick was my salesperson he was great did an amazing job!!!!
They were all very professional and nice. They got my car righr in and finished pretty fast. I was very pleased.
Austin was great to work with! I hate purchasing a car because of how long it takes and the usual BS but we didnt have that with Austin or Newton Nissan, he made it enjoyable and quick! Go see Austin!
Eric was very helpful and easy to work with. I felt like he wanted to make sure I got the vehicle that was right for me with the features I was looking for. He made the whole purchase experience enjoyable and stress free.
My husband and I made a lease deal with Austin today. He made the experience like talking to a friend, and not once were we pushed into anything we didn’t want. Buying a car can usually be a hassle of an experience, but Austin made it enjoyable. Well look to come to him first with any future car purchases 10 out of 10 recommend.
I can’t say enough good things about Paul and the team at Nissan. Paul went above and beyond to help me get the repairs on my vehicle covered under warranty. He took the time to look into everything, advocate on my behalf, and work hard to get things resolved. What could have been an incredibly frustrating and expensive experience turned into a much more positive one because of his dedication and willingness to help.
It’s not every day you come across someone who genuinely goes the extra mile for their customers. Paul did exactly that, and I truly ... Read More Google - Nov 4, 2026
This dealership is incredibly open and honest about every detail. Makes the process much easier
Rod was fantastic and very patient. He is an asset to that company. Working in bis gifting.
The experience purchasing a used vehicle was amazing! Matt Jenkins was wonderful to work with and made the process enjoyable. Driving an hour & a half was worth it!!! Coty Maynard in the service department was awesome as well! I am a customer for life.
I came in through a referal. Best thing that had ever happened to me. Derric was calm and very patient. I was very unsure what to expect. I even tried to convince him to let me save more money and come back…. I just was in 🫢 disbelief….. but to my surprise I got a a new car…. I even tried walking away from the car, he had to convince me to look in the car. I then begin to believe and came back in sat in front of his desk and was a believer….. I have drive to his lot ... Read More Google - Oct 30, 2026
Easy scheduling wonderful experience great staff In-N-Out same day thank you you guys!!
Always go there for my oil change they said I needed tie rod ends because mine were cracked will they replace them and did an alignment. It is running like crap and I took it back up there to them and they said the steering was off and they realigned it but you can still feel like vibration in the steering wheel when you get up over 40 miles an hour and I hate to be a bother about it but it feels like I'm driving the Flintstone mobile
Austin hooked me with that car play
Collin Hughes was great to work with! They all went above and beyond to get me into the vehicle I wanted and reasonable terms. Thanks again, guys!
As always a great experience!
Waited two hours for my car. Car was done in the first hour, I asked for a quote on one tire, and that took about an hour before I had to just cancel the quote to get my keys and leave. I was third person there in the morning with a scheduled visit
Told them what I wanted and they made it happen! Great place to do business with and get a great vehicle from! I highly recommend them for your next vehicle purchase.
High quality customer service at a reasonable cost! Coty helped me out in the service lane!
Very fast and great job.
Everyone was welcoming and very nice. Pleased with the overall experience. They called and checked on me a few days after buying my car.
Working with Reggie on drop off and pick up was a breeze. Not only did he ensure that he understood my concerns, but also that knew what to expect.
Worked with two salesmen, Austin and Pauly D, both super awesome to work with. Definitely felt like they were there to help us make the best decision and not pressure us.
Cody answered my call, was waiting for me to pull in, then fixed my backup camera/sensor within 15 mins. Amazing! Will be back
The service was five stars. The issue is that I love had issues with my truck for years that can never be remedied. I bought the truck brand new from the dealership - but have had to spend a ton of money on repairs to very similar issues. Even in this case, my battery was 26 months old and I had to pay $130 for a new one because it was two month out of warranty. Even with my history of hundreds if not thousands being paid to fix the issue. It’s very frustrating.
Again, I’m a big Chip fan! ... Read More Google - Oct 20, 2026
This is the third vehicle I've bought from the Newton Nissan of Gallatin dealership, and I am very happy with my new vehicle, the salesman, and the entire process. Derrick was very professional, helpful, attentive, and friendly. I would happily work with him again.
Absolutely a great experience, Drew was very knowledgeable about the products and made sure I was understanding the complete process. I would highly recommend Newton Nissan in Gallatin Tennessee.
I didn’t come in that day to purchase a vehicle. I did know what vehicle I wanted to take a look at. I found it on the Nissan.com site. When i arrived Brandon Payne greeted me. I showed him the vehicle on my phone. Mr Payne asked me to hang out a second, that he may have to move other cars but he would bring it to me. The Pathfinder was everything I had been looking for but couldn’t find anywhere else. Brandon handed me the keys and invited me to drive it around. I was hooked. ... Read More Google - Oct 11, 2026
I’m not a big fan of going to car dealerships and making purchases, But this place was the exception and Drew was an awesome sales person! I highly recommend if you’d like Nissan products to go visit these guys at Newton Nissan in Gallatin Tennessee!!
Ray was SUPER nice, and helpful! He was ready to answer any questions that I had and made buying my first car super easy!
Ask for Brandon! Great guy, no pressure salesman who makes you genuinely feel that he's working for you. Even when I told him I was getting something else, he didn't try to pressure me and treated me exactly the same as when he was trying to sell me a car. Says a lot about his character. Prompt, courteous and respectful. BUY FROM THIS MAN.
Very detailed and fast
Rodrick was awesome gave me all the information and showed me around the showroom. Would recommend coming and seeing him here at newton Nissan to anybody . Will be back !
Great experience! Love the video showing my car inspection.
Brad and Elsten were phenomenal gentlemen to work with! They were both caring and non pushy. If I could give more stars I would!
Coty Maynard has been my service representative for every service I’ve needed. As a disabled veteran I can’t show my appreciation enough. The professionalism from Coty and just the joy of working with him in general is one of the major reasons I keep coming back.
Came in to have someone drive in my new Nissan Murano with me to check out the transmission. Questions answered and reassured vehicle was working as it should!
Newton Nissan of Gallatin is always amazing. I'm never there long when I schedule my vehicle for service. The service techs are always friendly. Reggie my service advisor keeps me informed of what my car needs currently and in the near future but is not pushy about scheduling. He talks with me and not at me. I drive from Murfreesboro to Gallatin due to the attention and service I receive here.
Before yu purchase a vehicle check your warranties.. they real slick over there. Ive bought 2 vehicles from there. I wont ever buy another car or truck ever from this nissan
The service department as a whole could benefit from some serious training in customer service and communication. Our interaction with the service advisor throughout the process was frustrating, and the level of communication was well below what I would expect from a dealership service department.
Based on our experience, I would only recommend using this service department if you purchased a Nissan from them, the repair is covered under warranty, and they are essentially your only reasonable option within 30 minutes.
If you purchased another brand of vehicle from this dealership, I would strongly recommend taking it to a dealership that ... Read More Google - Sep 29, 2026
Newton Nissan is a great dealership. Thanks to Pauly D for being a great salesman and how he didn't give up on me until I got what I came for, no matter how long it took to get the right deal.
Every time I take my car in the inspection always says I need additional services. EVERY TIME! I just changed my cabin and engine filter less than a month ago and of course I go in and they say it needs it again! There is no way. Then they had my car for a week to tell me nothing was wrong with my navigation (they said it’s my iPhone). It does it even when my iPhone is not connected. Such a crock of crap! I will find some where else to get my car serviced
Great experience with Paul and his team today. I loathe buying vehicles but they made the experience so good. Highly recommend.
We are very satisfied with our purchase of a new 2026 Nissan Pathfinder. We have used Newton Nissan before and as always there was no pressure. Our salesman Matt Jenkins was very helpful and knowledgeable about the inventory. He was very respectful and attentive to our needs and concerns. We will definitely use Newton Nissan and Matt again in the future.
i had a great purchase experience with Matt Jenkins but the entire title work is miserable. the title clerks were rude and helpless.
I had a great experience purchasing my vehicle. Eric was extremely professional, knowledgeable, and helpful throughout the entire process. He answered every question and phone call, walked me through each step, and made sure I fully understood everything before moving forward. His communication was excellent from start to finish, and he made sure I never had any unanswered questions or concerns.
El was also great to work with and helped make the overall experience smooth and enjoyable. I truly appreciate the excellent customer service from both Eric and El and would highly recommend them to anyone looking to purchase a ... Read More DealerRater - Sep 7, 2026
Paul is the man with the plan. I love his enthusiasm and the care that he has for each of his customers. Very personable, easy to connect with, and very understanding when it comes to difficult situations. Thanks to him, and the rest of the team at Newton Nissan, I got approved for something way better than I expected.
Pauly D is the man with the plan. We came in with a challenged credit situation and he worked the heck out of the deal. Really like the guy, and his honesty, and will definitely be a repeat customer.
This was the easiest car buying experience I've ever had. I told Lucas what I had to work with, and everything came through. Then, I was called the next day with an even better deal! I'd recommend anyone to come to Newton Nissan of Gallatin for their next vehicle.
Been dealing with them for some years now. Brandon Payne is the Top Dog in my book very professional and dedicated to his salesmanship as a Dealer.
I was so happy when I purchased my Nissan kick there with The help from Derrick. The dealership is great but for months before my lease was up. Derrick began texting me. I don’t think he realized how many times he texted me and how many times I answered him that I was going to purchase out my lease with Ascend Federal credit union. He said yes we have Ascend. I said OK but then he continued to text me again about it. I decided to purchase my lease through Ascend, which was accepted by Nissan finance motor corporation. ... Read More Google - Aug 12, 2026
I took my car in for a recall on the fuel pump. They ran my battery down and told me it was bad (it was still pretty new and under warranty) and tried to sell me a new $400 battery which I didn’t need without even testing the battery. Then they forgot to put the cover on the new fuel pump (found it in my car when I got home). Now my gas meter isn’t working properly and I took it back in and they are wanting to charge me $2300 to fix that (even tough when I called they ... Read More Google - Aug 11, 2026
UPDATE: Noticeably, management has taken the time to reply to every other review on this page while completely ignoring this one. Taking a credit hit based on empty promises and then being met with zero follow-up or transparency speaks volumes about how this dealership operates.
Good customer service with zero transparency
My salesperson was polite, respectful, and communicated well early on, so my issue isn't with him. He was simply passing along information from management. My frustration is strictly with how the deal structure was handled behind the scenes.
Most folks nowadays prefer to handle basic numbers remotely to ... Read More Google - Aug 10, 2026
They were very responsive. They got back to me immediately and answered all of my questions.
Love Billy, Best Used Car Director Ever! Very Helpful with Customers and the Meerkat! You don't find that kind of dedication in people who actually genuinely care about you as a person.
Fast friendly service with a great sales person! We loved Paulie-D. He made everything work out for me when I wasn’t sure it would! When it comes to trust I would shop with him and here again!
The ladies at the payment counter were super friendly and helpful. Chip the service advisor was friendly but that's about where the good stops.
I watched the techs put the oil drain plug on with an impact wrench. Metal skid plate on the bottom of my truck was missing a bolt on one side and the other bolt on the same side was only put in half way. Additionally: even though I had an appointment for the oil change/tire rotation it took almost two hours.
The sales, service, and support staff are all very friendly and helpful. But ... Read More Google - Aug 6, 2026
Paul truly cared about finding the best car for us. He was genuinely so kind and patient and listened to everything we said and was not pushy at all. The car is EXACTLY what we wanted and the experience was just as great as the find. Highly recommend going to see the real deal Pauly D.
The facility is always clean, staff are friendly, fast yet thorough labor and just amazing overall.
Took car in for recall work plus engine inspection because we were having issues. They said it was fine. A month later it had to have a new engine. Very poor communication from service staff and very disorganized.
I scheduled an oil change and tire rotation on 7/22/2026. The check in went well but that's as far a "well" went. I watched the tech get inside my car and go through my glove compartment. I thought he was checking the cabin air filter for the multipoint inspection. Then, he proceeded to open the center console and rummage around with his phone light. He then got out and went to the driver's side door and started looking through the door pockets. That's when another tech came over and proceeded to help look through my car ... Read More Google - Jul 28, 2026
Bought multiple vehicles from this dealership but after having a leaking issue on a 3 year old vehicle, I was charged a large diagnostic fee and a fee for a loaner car. Not how I expected Nissan’s customer service to be.
I had a very outstanding time purchasing my first car . A big thanks too Ray Moore that made it all happen. He was very patient the whole time with my decision making and helped anywhere he could. He was not pushy at all and answered any question I had. I would definitely recommend asking for him to help in buying your car or even looking.
Do honest care salesman exist? Yes!!! Pauly D!! Very honest and has your best interest in mind!! I am out of state and was looking to get a car here. Paul was so helpful. Told me all the details about the cars. He even sent the carfax. All I did was tell him what I was looking for and my price range. He came back with several different options and answered all of my questions throughly! I didn't get a car due to reason on my end. When im in the market again I will definitely give Paul a ... Read More DealerRater - Jul 25, 2026
They had me drive way from Murfreesboro to just toget denied Is crazy
Newton Nissan is a great dealership with very good salesmen. The service department is also very helpful.
It was a good start at first then it went to hell the truck I bought was good it had a broken tell pipe bracket and the salesman said they would fix it and they did not do what they said that went ghost and nerve hear anything from him. So I went to see him and he try to make it out that I was a lier then I ran into a Manager who said he is a man of his word and guess what he was not a man of his word he said give me a 1hr ... Read More Google - Jul 13, 2026
Just enjoy working with Paul very inspirational young man second vehicle we have bought through him wish there were more like him I gave him five stars because you didn't have more or he would have got those also
Paul Dillard was an excellent associate and salesman in the process of me purchasing my vehicle. Pauly went above and beyond to make this happen and he made me feel extremely comfortable throughout the entire process. I highly recommend him. And Newton Nissan for any of your automotive needs. Is the salesman that everyone needs when looking for a new ride? Thank you so much Pauly D !!!
Derrick is great to work with and help me look for the perfect car that i want for me to last me years !
Wow! So many good things to say about this human who does not treat you like a number, but he treats you like a human as well. Had a wonderful experience with him and the dealership as a whole highly recommend. All around 10 out of 10 experience.
Pauly D was one of the best salesman I’ve dealt with. He didn’t rush me, he was patient, and willing to do whatever it took to get me into my car. At the end of it all he was just a great dude that I could relate to and had an amazing testimony. There should be more guys like him!
My sister purchased a vehicle from Matt Jenkins on 3/26. Weeks later, she was told that her loan wasn't approved. Matt told her to return the car and she would receive her down payment back. She returned the car and followed up with him, and the finance person Dustin Cruse, and now it's all crickets because it's time to return her money so she can get a car somewhere else. This is unacceptable and should tell you the type of business they do here at this dealership. If a customer isn't approved for a loan, does that ... Read More Google - May 27, 2026
I purchased a Vehicle at Newton Nissan in March. After about 3 weeks, they stated that they couldn’t get me approved for the loan and I would need to return the vehicle and they would refund my down payment. The vehicle was returned on 4/30, and now the salesman and the finance person are unresponsive about my refund being released. Would not recommend doing business with them- if the deal falls through, they’ll use your down payment as their own financial compensation.
Pauly D at Newton Nissan made this one of the smoothest car-buying experiences I’ve ever had. He was straightforward, professional, easy to work with, and never made the process feel high-pressure. He answered questions clearly, respected my time, and helped put together a great deal on my new 2026 Sentra SV.
I also appreciated how efficient the entire dealership was. I went first thing in the morning, and everything moved quickly and smoothly from start to finish. No games, no surprise add-ons, and no wasting half the day sitting around.
If you’re looking for a new vehicle and want ... Read More DealerRater - May 22, 2026
I had a very disappointing experience at this dealership. Before even making the appointment, I clearly explained the payment range I needed for a vehicle to make financial sense for me. I repeated the same information again in person before my credit was pulled.
Despite that, they still proceeded with a hard inquiry on my credit and showed me a vehicle I was reassured I could afford, only to later present numbers that were nowhere near what we had discussed. To make matters worse, only one vehicle option was considered, and at no point was I informed of the appraisal ... Read More Google - May 11, 2026
I bought a brand new Rougue 2026 from this lot. I have already had to take it back once for smoking and today I go outside and the car is leaking oil all over the ground and the vechicle is reading low oil level. I am so fustrated. I have to drive all the way back to Gallatin again. They told me when the engine was smoking it was a bolt not tighten and now the oil is leaking.
They are a first class dealership, honest no high pressure and good deals. This is the third vehicle I bought from them.
Great service, friendly and no pressure or pushiness. just transparent and open conversations about what we were looking for and needing to find. This was not stressful or difficult in the least and given our personal circumstances that is exactly what we needed. We had previously avoided dealerships and were looking at other options online but a friend told us to reach out to Newton and we are glad we did! Paul was sincere and personable and clearly very passionate about providing good service and making the connection with his customers you can tell he cares about people and wants ... Read More DealerRater - May 5, 2026
Derek was great, he took his time and explain everything to me clearly. He was great.
Crystal Bennison and cant Lucas Averette. Both were great to work with. Easy peasy. A+ to Newton Nissan. All other staff including managers and finance all great to work with. I do recommend Newton Nissan to anyone. This was my first vehicle purchase through them and will not be the last
Great person, he has always treated us with respect. I have bought my last cpl of cars through him and will for our next one.
Lucas was great to work with while purchasing our Toyota Highlander. Highly recommend using him
Lucas at Newton Nissan was a great salesman and knowledgeable about the cars and got me what I wanted. Thank you Lucas.
They were really helpful and help get me in a great car and my salesman was great
Daryl made our car buying experience exceptional! He went above and beyond to get us into our new car with payments we were happy with! This is where we’ll always look first for any future purchases!
Got a oil change and they spilled oil and spilled oil all over my intake and radiator top tray not happy
Had a great experience working with Derek Wilson at Newton Nissan to purchase our 2024 Pathfinder. They have a great selection of inventory to find the perfect vehicle, and Derek was a pleasure to work with.