Newton Nissan Of Gallatin Certified As A J.D. Power 2020 Dealer Of Excellence
Newton Nissan of Gallatin has been certified in the J.D. Power 2020 & 2021 Dealer of Excellence Program,SM which recognizes a select number of dealerships throughout the United States that provide exceptional customer service.
“This prestigious award sets us apart, especially coming from such an authority as J.D. Power,” said Ryan Martin, General Manager at Newton Nissan of Gallatin. “We are proud of our team’s commitment to making our customers happy, and every member of our team shares in this achievement.”
The JD Power Dealer of Excellence Award is exclusive, and therefore not all dealerships qualify. Newton Nissan of Gallatin was chosen among only one other dealership in Tennessee because of their diligence to give every customer an outstanding experience, whether they are buying a new or used vehicle, or are in our service department.
To qualify, Newton Nissan had to pass three specific steps with JD Power:
First, the qualifiers are limited to the dealerships within top-performing brands. Second, the dealership’s customer satisfaction scores had to be top-notch. And finally, Newton Nissan had to pass an in-store audit to show that they met or exceeded J.D. Power sales best practices. These included:
- Listing vehicle inventory and pricing on the dealership website;
- Negotiating in an efficient and transparent manner;
- Offering a fair trade-in value;
- and presenting a clear and easy-to-understand menu of finance and insurance products.
J.D. Power 2020 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/DOE.
Newton Nissan of Gallatin is a local dealership committed to changing the car-buying experience for our customers by providing the best experience, both online and in person. With Newton Fastpass, our customers have the option to begin their purchase online. In the showroom, our happy, TN-Top Workplace awarded sales specialists are ready to help each individual find the perfect vehicle for their needs. We have over 6000 reviews on DealerRater.com and Google, proving our commitment to happy customers, no matter what. We are one of the most awarded dealerships in the nation; come see why for yourself!